Returns & Exchanges
At House of Kojo, we want you to love your greenery, but if a plant or pot isn't quite right, you can return it within 14 days of delivery. Please ensure all items are returned in their original condition and packaging to qualify for a full refund.
Initiate Your Return
Contact our customer support team via email with your order number and a brief reason for the return to receive your authorization code.
Pack with Care
Carefully repackage your items, ensuring live plants are secured and cushioned to prevent damage during transit back to our nursery.
Ship the Package
Affix the provided return label to your parcel and drop it off at your nearest authorized courier point; please retain your tracking receipt.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing